Customs Orders: Yes, I do custom orders! If you'd like a custom order please send me an email via the Contact Me page here on my website. Custom earrings run $25+ depending on the complexity of the design and whether or not any special materials are needed.

Returns & refunds: Due to the nature of my products, and that Shannon V Jewelry is a small business, I do not accept returns or issue refunds at this time.

Shipping/Intl. Shipping: I offer domestic shipping within the United States, as well as shipping to Canada. I can ship internationally (U.K., Australia, Denmark, etc.), however I don't have it as an option on every listing because it's very expensive. If you're willing to pay $15+ to ship to where you live, shoot me a DM on my social media, or email me here.

I ordered, where is my package? Orders ship within 7-10 business days. Once your package leaves my hands, into that of USPS, I am no longer in control. I'm so sorry if your package is experiencing delays, but unfortunately there is nothing I can do. Please note that USPS is going through hardship right now, and many people are experiencing significant delays on even domestic packages.

Lost or Damaged Goods: Unfortunately, sometimes while packages are in transit items may be damaged or lost. Being a one-woman-show, as well as a very small business, I am unable to offer a refund for lost or damaged goods. I'm so sorry if you're experiencing this with your order, please feel free to email me so we can discuss and possibly work out a solution.

Taking care of your earrings: Polymer clay is a type of plastic, and is quite durable, but just like with anything, especially rough wear and tear can cause it to deteriorate. Please don't wear your clay products in the shower, to the pool/beach, or while sleeping. If you need to clean your earrings I suggest a clean, dry cloth. For more seriously dirty earrings you can use warm water and mild soap on a cloth, dry immediately afterwards. I am not responsible for any damage or breakage once the product is in your possession. To care of the brass components of your earrings, I suggest using a very small dab of tooth paste on a soft tee shirt, or paper towel. Rub it on, then wipe it off. Brass tarnishes over time when exposed to air (and skin oils, etc.) but is easily restored to it's original gold tone. Also, feel free to Google ways to polish brass if you'd like alternatives to the toothpaste method listed above.